Refund and Cancellation Policy
We earn business monthly, so this policy is simple and leans in your favour where it reasonably can.
Cancelling your plan
- Plans do not renew automatically. Each payment covers one month, and to stop you simply do not renew. Nothing more is charged.
- Your campaigns keep running and your dashboard stays available until the end of the month you paid for.
- Questions, or want to stop managed work before the month ends? Email getintouch@brandscalers.in.
- Not renewing costs nothing and needs no notice.
- When your plan ends, your ad accounts, audiences and data remain yours. We hand over anything we manage on your behalf.
What is refundable
| Situation | Refund |
|---|---|
| First 14 days of your first paid subscription (the free trial does not count), and we have not yet launched a campaign | Full refund of the subscription fee |
| We billed you incorrectly | Full refund of the incorrect amount |
| Extended service outage caused by us during a paid month | Pro-rated credit or refund for the affected period |
| Change of mind partway through a billing month | No partial refund; service continues to the end of the month |
| Done-for-you setup after the work is delivered | Not refundable once delivered, since the assets are built in your accounts and stay with you |
| Ad spend paid to Meta or Google | Paid by you directly to those platforms and outside our control; not refundable by us |
How refunds are processed
- Request a refund by emailing getintouch@brandscalers.in with your account email and the reason.
- We respond within 3 business days.
- Approved refunds are issued to the original payment method within 7 to 10 business days.